Privacy Policy

Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions of this Privacy Policy. Collection of Personally Identifiable Information and other Information When you use our Website, we collect and store your personal information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customised experience. This allows us to provide services and features that most likely meet your needs, and to customise our Website to make your experience safer and easier. More importantly, while doing so we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We use data collection devices such as “cookies” on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. “Cookies” are small files placed on your hard drive that assist us in providing our services. We offer certain features that are only available through the use of a “cookie”.

We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are “session cookies,” meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session.

If you transact with us, we collect some additional information, such as your billing address and shipping address. Payments on the Website are processed by Razorpay, our third party payment gateway. Card numbers, expiry dates, CVV, UPI credentials, net banking credentials and similar payment instrument details are collected and processed directly by the payment gateway and are never collected, seen or stored by Whimsical by Shica. We retain only the transaction reference and payment status returned to us by the gateway, which we use to confirm and service your order.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (such as your email address, name, phone number and delivery address) from you when you set up a free account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We use your contact information to send you offers based on your previous orders and your interests. Most importantly, the information provided by you is used to ship you the ordered products.

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customise your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyse demographic and profile data about our users’ activity on our Website. We identify and use your IP address to help diagnose problems with our server and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (like zip code, age, or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

A “cookie” is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer’s hard drive. The cookies do not contain any of your personally identifiable information.

Your personal information, such as your name, address and contact number, will be shared with our shipping partners and/or logistics partners and/or courier companies, to ensure that the ordered product reaches you. We do not take responsibility for any use of the provided information on account of the shipping partner.

Your name, email address, contact number and order amount are shared with Razorpay, our third party payment gateway, solely for the purpose of processing your payment. Such sharing is governed by the payment gateway’s own privacy policy and terms.

We may also disclose your information where we are required to do so by law, by a court order, or by a request from a governmental or law enforcement authority, or where we believe in good faith that disclosure is reasonably necessary to protect our rights, to prevent fraud, or to protect the safety of any person.

Our Website links to other websites that may collect personally identifiable information about you. Whimsical by Shica is not responsible for the privacy practices or the content of those linked websites.

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorised access.

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to Your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

We retain your personal information for as long as your account remains active, and thereafter for such period as is necessary to fulfil the purposes described in this Privacy Policy, to service your orders, to resolve disputes, to enforce our agreements, and to comply with our legal, accounting and tax obligations under applicable Indian law. You may write to us to request deletion of your account, and we will delete or anonymise the information we are not required by law to retain.

In accordance with the Information Technology Act, 2000 and the Rules made thereunder, any grievance regarding the collection, use or disclosure of your information may be addressed to our Customer Care by way of email to whimsicalbyshicaonline@gmail.com, or by post to Whimsical by Shica, Mumbai, Maharashtra, India. We shall consider the same and provide a response within one month of the date of such complaint or grievance.

This Privacy Policy shall be governed by and construed in accordance with the laws of India, and any dispute arising in connection with it shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra. This Privacy Policy should be read together with our Terms & Conditions.