Order, Shipping, Returns & Refund Policy

An order confirmation email is sent to you on placing/confirmation of the order. Second email will be sent to you after your order has been shipped from our studio to your address. You will be able to track your order on the website of the relevant courier company through the tracking code in the second email.

Please ensure someone is there at the given address to receive your order. There will be additional fees for further delivery attempts. Please note that we will be unable to schedule shipping for orders with incomplete address or wrong telephone number.

If you desire express shipping, please write to whimsicalbyshicaonline@gmail.com with subject: EXPRESS SHIPPING, to inquire about the additional charges to your city.

We Offer free shipping for all orders across India.

Domestic orders are usually delivered within 15-20 business days.

International orders are shipped within 15-20 business days; our shipping partners may take 1 week – 10 days over and above it depending on the shipping address.

Once you feed in your complete shipping address at check out, you will be able to see an auto-generated shipping fee.

Should you have any questions about your order, we’re a quick email / whatsapp message away at whimsicalbyshicaonline@gmail.com / +919152201738, Monday through Saturday 10.00 am to 06.00 pm IST.

Orders are processed from our studio / workshop in Mumbai, India.

Domestic orders are shipped by DTDC or equivalent and International orders are shipped by DHL or equivalent courier companies.

We accept the following modes of payment,

1. UPI (Google Pay etc)
2. Credit Cards – Master and Visa
3. Debit Cards – All major banks
4. Net Banking – All major banks

After placing the order, if we have initiated the order, we will not be able to cancel it. Please reach out to us on whimsicalbyshicaonline@gmail.com or whatsapp us at +91 9152201738

In case you reach out to us before the order is in process, we will offer you a store credit, as applicable in your case. This will be processed within 7-10 business days.

We do not offer refunds.

We will be happy to, following a quality check, offer you store credit, as applicable in your case.

Please refer to the size chart before you make the purchase, and in case you are confused about your size, do reach out to us on whatsapp at +91 9152201738 or email at whimsicalbyshicaonline@gmail.com

We offer free alterations if you face any sizing or fitting issue, within up to 10 days from the delivery date. Any alteration requirements after 10 days of delivery are paid.

Every single piece designed & produced in Whimsical by Shica goes through stringent quality checks. Unevenness in colour & texture of print is not a fault but a beautiful characteristic of natural processes.

Any purchase can be exchanged for a different size. In case the size is not available, we shall provide you a store credit valid for three months. You can see our size chart here before making a purchase. If you have any inquiries about size, fabric or fit, you can whatsapp us +91 9152201738 or email our customer care at whimsicalbyshicaonline@gmail.com

All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at whimsicalbyshicaonline@gmail.com within 2 days of receiving the order.

In case of damaged product return or size exchange, please write to whimsicalbyshicaonline@gmail.com with subject: RETURNS.

Clothing sent to us without a prior email will not be accepted. Whimsical by Shica must be notified within two days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days. The cost of any exchange is to be borne by the customer.

Once the item dispatched from your end reaches our workshop, the replacement product will be shipped out to you and will reach you in our standard delivery time i.e. 7 working days for domestic shipments.

No exchange and refund on discounted items.

Whimsical by Shica team holds the right to not accept returns in case the product is used or damaged by the customer.